Disappointed with the Quality of Installation

Guest User
8/18/2004
Can you please provide some advice. I am a single woman and just had a metal roof installed on my home. I'm not happy with the installation and the contractor says the job is complete. The home is 55 years old, wood frame. The roof is classic standing seam, exposed metal fasteners, installed over asphalt shingles with an insulated board. The pitch of the 2 roofs in the back of the house is 1:12 and 2:12 and attaches to the main roof which has a pitch of 8:12. The area over the 1:12 was leaking in 2 places before the metal roof was added. It's still leaking in 1 of those places. The contractor is telling me that the leak is in my vinyl siding and not in the roof. The leak is occuring where the 1:12 roof abutts the side wall, and the flashing was installed on the outside of the siding. I've talked to one friend who told me she used to install roofs and that she was taught to install the flashing underneath the siding to prevent that problem. Additionally, the flashing on the 1:12 and 8:12 only meet at the bottom corner that touches the roofs, leaving a "V" between the 2 flashing ends. The flashing strips aren't even the same widths. It looks like the 1:12 has 4 inches of flashing going up the siding and the 8:12 has 6 inches of flashing going up the siding. Where the flashing ends at the edge of the roof, it is folded under the eave between the drip edge and the roof and the piece against the wall extends out beyond the roof edge. It wasn't cut off flush with the roof edge (or installed under the vinyl). This was done in 2 places. Another area of the roof that has flashing appears to form a vertical tunnel from the top edge of the flashing that lays on the roof to the end of the roof. It appears to be sealed off with caulking material. The roof is dimpled on almost every place the fasteners have been placed. Some areas are fastened down so tight that the entire panel is distorted. I think it's really noticable and when I brought that to the contractor's attention, the crew attempted to undo the screws and retighten them. It didn't correct the problem. 2 of the drip edge sheets are bent and don't lie flat. Additionally, the drip edge is flush with the fascia at the peak of the roof at the vent cap but is several inches from the fascia by the time it reaches the end of the roof. Other areas of the drip edge are several inches from the fascia. I'm planning on having the vinyl siding, fascia, and soffit redone, but I'm not sure at this point, which comes first, the chicken or the egg -- the fascia or the drip edge. Finally, the gable at the end of the main roof is recessed. the drip edge was run down each side and at the bottom of the recessed edge, a 6 inch tall piece of metal was laid up against the siding. It looks like an afterthought. No part of it is folded under the rib panel running up to it. Then there are 2 additional pieces of metal attached to the bottom ends of the gable that stick out past the drip edge and the edge of the gable toward the center. It's creative, but looks terrible. The contractor had no contact with me during the entire installation to discuss any problems the crew may have encountered during the install and after the job was done and I contacted the company to discuss the problems, I had to make several calls before a representative contacted me to discuss any of these issues. This is the time the crew came back out to try to correct the dimpling. The representative told me that the contractor was resistant to correcting errors and he could see several things that needed to be done. He was going to come back after the roof dried to view the dimpling and 3 scratches in the panels that are all visible when the roof is dry. The crew eventually came back unannounced, while I was at work, spent some time up on the roof, left, and I can't see where anything was done except that I know some missing screws were installed. Now I have a roof with a final inspection and I'm not sure how to proceed. I did a quite a bit of research before I decided on the metal roof, got several estimates, mixed recommendations and prices, and researched the contractors at the Better Business Bureau site. I read some of the postings and saw one that recommended contacting the manufacturer's representative and another than mentioned hiring a roofing consultant. Short of spending any more of my retirement money on an attorney and who knows what else, I don't know what to do. I'm withholding the remaining payment, and a lien is being placed on the house. If I'm off base somewhere here, I'm willing to pay up and move on, but my common sense tells me that I didn't get the quality I was expecting or contracted for. I'm in Tampa Florida. Any suggestions on what steps I should take and the order I should take them in?
Allan Reid
Dura-Loc Roofing Systems, Inc.
8/18/2004
It is always disappointing to here storys like yours. Yes I would contact the manufacturer of the material and get their opinion. The contractor could be correct regarding the leaking at the siding however most building codes require that a flashing be installe up under not only the siding but the building paper behind it. Installing a through fastened vertiacl rib metal roof system in this fashion puts a higher level of skill on the installer not to overdrive the screws which will permenantly distort the metal if fastened in the flat areas. Florida has been going through changes in their building codes and now have a new state code and require that all roofing products carry a FL product approval. I would ask to see that approval on the product installed as it dictates how to install it most specifically for wind and rain. I would then contact the local building official and ask his opinion and check out the contractors license with the state board.
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