Metal Roof Issues

Hello. We purchased a home a couple of years ago and have recently noticed several of our metal panels are slipping on one side of the house and on the opposite side of the house we have some leaking after very heavy winds, rain, and hail. "functional damage may occur include severe hail damage to especially vulnerable components, such as seams, ridge and hip caps, gabled end trim and eave trim, and any place where panel edges meet, and where damage may allow moisture intrusion and leakage or lower the wind resistance of the affected area." We have our insurance company involved; however, I know nothing about metal roofs and they are indicating it is improper installation. I did read that hail can cause damage It looks as though we have a standing seam roof. Any help you can provide would be greatly appreciated, we saved for so long for this home and are so disappointed that we may have to pay for this repair or replacement entirely out of pocket.

I wish. I have no idea who to contact at this point as it was installed 20 years ago and we purchased the home 2 years ago. Could the hail or wind damage have caused this to have happen? What should I be looking for to tell if it was installed incorrectly? The other side is leaking but there isn't any slipping.

Also, thank you so much for responding. I truly appreciate this.

Hi, l have a mobile home with a metal roof that is leaking and would like to put down 3/8 plywood and shingles do I need to lay down purlins for the plywood with rigid insulation between prior to the plywood. I would be doing the job myself as I do have experience but it's been almost 20 years since I did roofing.