TOPIC: I Have An Existing Metal Roof and Have A Question
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I have been trying to get some help with my roof. I originally contacted the contractor a year ago and he came by and spray painted the spots on the roof . Then I contacted the metal company that sold him the tin because the spots came back and he came over and said that he would try to clean the spots and it looked a little better for about two weeks and started raining and it looks the same. This was sold as grade 1 valspar coated with 40 yr warranty. The contractor does not seem to care and I went straight to the metal company but now he seems to be avoiding me . At one time he said that he would give us the tin but would not be responsible for replacing the roof. I don't understand why he would not be responsible for the cost of replacing the roof since it was defective tin. There is no reason for this since our garage beside house has the same tin but was put on around 12 yrs ago and is only fading. What do you think please advise. Thanks
If you have a copy of your actual warranty on the metal roofing, it should specify how to pursue a warranty claim. This typically would be with the company that manufactured the panels or the company that painted and provided the metal.
Thanks Todd I was not sure how to pursue this. I will definantly take your advice. Just want to see this resolved. We loved the roof when it was first put on.
Thanks Todd I was not sure how to pursue this. I will definitely take your advice. Just want to see this resolved. We loved the roof when it was first put on.
Todd I have had the company that issued the warranty for the paint inspect our roof. He immediately knew that someone had spray painted the spots and that this would automatically void the warranty. I did not ask the contractor that put the roof on to do this. When I first noticed the white spots on the roof I called him and he came over and must have sprayed the roof then because it looked better for a little while. I had to go to the supplier to get a copy of warranty because he did not even want to replace tin. I had to file the complaint and I just got the report back today. Our roof looks bad and I am not sure what to do now.
Has anyone tried cleaning off the faded spray paint? It actually me come off pretty easily. I'd start with just water and detergent and then try mineral spirits. Try it on a hidden area first to make sure it doesn't damage the factory finish.
Todd The supplier that contractor bought the tin from came over and used krud cutter on the roof and it looked a little better for a brief time . But I don't understand why the spots were there before he spray painted it . I will send you a copy of report and pictures when I can. I am not sure what to do . Both individuals that I have dealt with the contractor and supplier do not seem to be interested in resolving this. Thanks again will get back with you.
I had thought perhaps the initial spots were also from touch-up poorly applied.
I am not sure I understand the bottom two photos but the others show aerosol touch-up paint poorly applied. (Though frankly there is no "good" way to apply it either.) Touch-up paint on standing seam is usually applied using a paint pen or a fine brush.
Todd, the building inspection report from Sherwin Williams/Valspar states that the warranty is void due to touch up paint that was applied to the large white spots that I first noticed on the roof. The inspector said that he could only check where the paint had not been applied and the roof remained within warranty limit for color change where he did check It also says they tried to clean some with safewipes graffiti remover but it would take significant pressure to remove all and could remove original paint. The inspector felt like the paint had initially been applied on roof when it was put on in 2012 and that when he came to check the roof when I first noticed spots and reapplied spray paint. He said that they sometimes scratch and damage tin when it is put on the roof and they touch it up with paint. I did ask the contractor if this happened and he said no but when I called him to check roof later I knew that he had painted it because I smelled it.I talked to contractor after the inspection and told him this and he said he only painted a few spots. I sent him report to show warranty was voided due to him painting roof. The inspector told me that he felt it was the contractor's fault I asked the inspector if he thought the roof could be fixed and he said he did not think it could. I am now waiting to see what the contractor is willing to do. He said he would talk to owner where he got the tin. At this point I don't know if it was bad tin or a bad job or both. Thanks so much for your input
The patterning of the spots clearly indicates field application after the roof was installed. That patterning is not really feasible coming off of a coil coating line nor would a production line normally result in anything like this. As I have said, touch up was used when the roof was installed, it faded, and then touch up was used again which faded again. I would ask the paint rep how aggressive you can get in removing the touch up without damaging the original finish. I feel that, while it will require some elbow grease, the touch up can be removed safely.
Thanks Todd I have not heard back from the contractor yet. I still do not understand why they spray painted the roof to begin with if they knew it would do this. My husband bought the same color tin in 2009 and applied himself to a three car garage and it has faded some but no spots on it. I will talk to inspector again THANKS AGAIN
Aerosol is deceiving -- looks perfect when first installed. Inexperienced contractors often don't understand what happens to it long term.
Todd, Thanks for all your help in this matter. I have just heard from contractor. He said that the supplier is going to replace the roof and He is going to do the work. I don't know what happened with our roof and I don't want to accuse anyone of doing something wrong. At this point I am grateful that we are getting this fixed. I know the supplier and the contractor and the company would not want this to be an example of a good tin roof for advertisement purposes. I would recommend to anyone that has an issue like this to stick it out and PRAY for guidance in what to do.
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