Chanta Combs
8/4/2017
I have a stone coated metal roof that was manufactured by Duralock, which was ultimately acquired by Gerard. The stone coat has begun to wash off of the metal roof. Does this harm the functionality of the roof? How do I repair this malfunction? The roof was installed around 2005-07. Please help!!
Eric Novotny
An informed customer is the Best Customer!
8/5/2017
The stone granules do protect the base layer paint and ultimately the finish. Have you reached out to the manufacturer yet?
Guest User
8/8/2017
Thank you for your help! I've tried to but have not gotten any response from Gerard. Do you have any contacts there who could help me?
Eric Novotny
An informed customer is the Best Customer!
8/8/2017
I do not have any contacts there, but perhaps one of the contributors here on the forum can contact you.
Guest User
8/8/2017
That would be great. Thank you! Mostly, I'm just trying to figure out how to remediate existing damage and mitigate any future damage caused by the stone coating being washed away. The person I spoke to at Gerard just tried to distance themselves from Duralock and said they would have to call me back. Sigh.....
Guest User
9/10/2017
Chanta, just saw your post about a month after you posted. Did you ever get anyone at Gerard to talk with you about the Dura Loc roof ? I have installed Gerard for about 20 years throughout the mid atlantic and southeast, never had a granular problem. However Dura Loc was a Canadian company that went out of business. Gerard bought whatever was left over but did not have anything to do with the Dura Loc product and the problems of stone loss. I doubt they have any liability for Dura Loc. If you want to speak with someone at Gerard, try emailing the president, Ron Anderson, you can get their 800 number off the website GerardUSA.com Gerard is a member of the Metal Roofing Alliance and has been for many years. Good luck!
Guest User
9/12/2017
Dura Loc got sued by Metals USA for this very issue and won a judgement of about $800,000 Canadian. This was due to the number of warranty calls Metals USA (Gerard) got after purchasing Dura Loc. The original two folks suing Dura Loc are now going after the new company Metals USA...who from my understanding got paid for this very issue. $800k probably wouldn't cover the number of Dura Loc roofs installed in CA alone. With some good foo you can find the same, but far more detailed account of the whole issue. https://www.lexislegalnews.com/articles/9616/judge-certifies-class-for-california-homeowners-with-allegedly-defective-roof-tiles

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