Standing seams matching up

Hello, I am obviously new here. We are a roofing company in SE Florida, and have recently gone into residential metal re-roofing. At the moment we sub out the actual panel install to a local team of experienced metal installers recommended by my supplier. I have a job that just started this week, and the customer has sent my production manager a very nasty text message. I'll spare the details, but the upshot is he is bitterly complaining that the panel seams (this is a 1.5" standing seam panel) do not line up and that we better line them up ASAP. He is looking for the seams to match down both sides of the ridge, and our installers are adamant that the house layout, penetrations, etc.. is simply not going to allow for the seams to match (and they will be disguised by the ridge cap anyway). I'm just looking for more input from other installers in this subject. Thanks!		Jeffrey Bowser 9/29/2016	Share Or copy this URL: https://www.metalroofing.com/spirit/comment/21543/find/
Opening up for comment. It is normal though to try to line them up whenever possible but there are indeed situations where roof geometry does not allow them to line up, at least not in all cases. And, of course, across hip and valley lines, they will never line up if the pitches on the adjoining roofs are not the same.		Todd Miller Isaiah Industries, Inc. 9/29/2016	Share Or copy this URL: https://www.metalroofing.com/spirit/comment/21544/find/
+1 If it was offset for a roof penetration like a pipe boot, you can move those pretty simply. If it was offset for some other reason, there are scenarios where having them offset is the more correct way to complete the roof.		Eric Novotny An informed customer is the Best Customer! 9/29/2016	Share Or copy this URL: https://www.metalroofing.com/spirit/comment/21545/find/
Thank you for the feedback so far. I don't yet have pictures, this all just happened this morning. Unusual homeowner, he was crawling in his attic yesterday inspecting I don't know what and complaining that nails were sticking through and demanding that we fix it. It's an old house, 1960's built, with a tongue-in-groove deck. I have a sinking feeling this gentleman will never like anything we do.		Jeffrey Bowser 9/29/2016	Share Or copy this URL: https://www.metalroofing.com/spirit/comment/21546/find/
Get all your ducks in a row and have the facts on your side. Hopefully you can make him happy and complete the project. Most folks, not all, are reasonable.		Eric Novotny An informed customer is the Best Customer! 9/29/2016	Share Or copy this URL: https://www.metalroofing.com/spirit/comment/21547/find/

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