Guest User
8/19/2013
Hi, I live in a high snowfall area in central British Columbia. I have a metal roof on the house (installed by the previous owner) and have noticed snow and ice damage. This damage is at the join of two slopes (valley area) and only became noticeable this spring. I have contacted the manufacturers but have had little success to date. I have never seen this type of damage on a shingle roof. I have attached a photograph so you can see the damage. I welcome any comments and advise that you guys could provide. Naturally, with this roofing system being a proprietry system, few local roofers will have much experience and knowledge of this type. Thank you John Wood Hixon, British Columbia Canada
Info @windowsonwashington.net
An informed customer is our best customer.
8/19/2013
John, While the roofing material may be proprietary, the repairs in this case would not be. The section that is largely damaged is the rake edging/trim. You have a couple of options: 1. Find the manufacturer and purchase the replacement trim and remove the sections of panels and re-install. 2. Find a matching color of coil if you cannot locate the manufacturer and have a qualified roof re-make the edge trim details and reset them. In both cases, I would look into some snow retention for that valley as well as inspect and revise the venting in that location (or the whole roof). I will wait for the other contributors to see if they can figure out who the manufacturer of that roof is but the repair should be fairly straightforward. Thanks and stay tuned, Eric
Todd Miller
Classic Products, Inc.
8/19/2013
Thanks Eric. I believe that that is the Vail Metal Shingle. www.vailmetal.com John, do you know the size of the roof panels? That would assist me in confirming that.
Guest User
8/19/2013
Hi guys, Actually the manufacturer is Interlocking Roofing Systems and their head office in Surrey, British Columbia. So far I have not found anyone local that would be willing to repair the damage - don't know why. The company (Interlocking Roofing Systems) are not returning telephone calls or replying to emails. Hhhhhhhm, does this say a lot about the company and their products ? I seem to remember that the panels were around 3ft x 2ft. Their oproduct is touted to last 60 years - can you believe. One of the reasons I bought this property was because of the new metal roof! Thanks for your comments -please keep them coming.
Todd Miller
Classic Products, Inc.
8/19/2013
I would suggest if at all possible having the original installer make the repair. There is a company called Interlock based out of Delta. Is that the company you're referring to? They are an MRA member and we can certainly connect you with them. I hate to sound stubborn but I really do not think this is their product and I am not familiar with a company called Interlocking out of Surrey. It is possible that a company called Interocking has installed the Vail panel in the past. Vail used to be made in the Seattle area. Your issues stem from the fact that a "closed" valley system was used. It is unfortunately going to continue to catch ice and snow as well as potentially other debris which lands on the roof. It really needs to be changed to an "open" or "self-cleaning" valley. It's unfortunate but that will be a significant project. Without it, though, you can expect this problem to continue to happen. I am very sorry to have to tell you that.
Guest User
8/19/2013
Hi Todd, Thanks for your reply - you are right, I had the address wong. It is indeed River Road Delta, BC http://www.vancouverroofing.com/ This is their website and it is full of glowing comments - nothing negative that I can. You might want to peruse their site to see what their marketing approach. I have just off the telephone again after talking with somoene at Interlocking Roofing. Of thre contacts only one could I get a messag to - Todd Jones - Production Manager. Actually my message is being passed along so I will have to wait and see what happens. My confidence is not very solid so my concerns can go either way. I have not mentioned to Interlocking that I had contacted this site - I am sure that they will find out in due course. At his stage I don't want to make too manyderogatory comments as the company might just turn around and make good on my damaged roof. I will update as things happen or progress is made. However until they actually get back to me, I really cannot say very much. Thank you for your interest, it is much appreciated. I have yet to see a good quality asphelt shingle job fail like mine has. Fixing asphelt is also much cheaper. Thx John Wood 40105 Carriboo Highway, Hixon BC V0K 1S1 250-998-4795
Todd Miller
Classic Products, Inc.
8/19/2013
Thanks John. I am not saying anything negative about the company or their product. Many metal shingle manufacturers produce both open and closed valley systems. The key is in knowing which one to use when. In this case, I strongly feel that an open valley should have been used. I still honestly don't think this looks like an Interlock panel though. See what they say. As I mentioned, they are an MRA member. Their president is Mark Wenzell. He's a very nice professional and I am sure would help you if you contact him direct.
Guest User
9/3/2013
Hi all, Sorry about the delay in replying to this post - been ill with pneumonia. I have been in touch with the company Interlock Industries and they have been very good answering my questions. My roof is not an Interlock installation - steel instead of aluminium. Apparantly a previous salesman (let go by Interlock) was doing some shady deals years ago. My installation is apparantly one of them. I think I have found someone fairly local who can do the recommended repair for me - will let you guys know the outcome. I must say that Interlock were very patient with my questions and were able to help me quite a bit with my enquries. Thanks John
Todd Miller
Classic Products, Inc.
9/3/2013
Sorry to hear you've been sick. I hope you're feeling better.
Info @windowsonwashington.net
An informed customer is our best customer.
9/3/2013
+1 Please heal up quickly and I am glad to hear you are getting it resolved and the manufacturer is being cooperative.
Guest User
9/6/2013
HI Guys, Got the roof fixed today by a local roofing company - main source of income roofing but does other handyman work. Anyway, the repairs was pretty much as suggested and was done in just over a couple of hours. Cost was very reasonable and I am thrilled with the work - have attached a picture for you to look at. Thanks John Wood
Guest User
9/6/2013
Hi Guys, A quick update to let you know the roof got repaired today. It was almost exactly as you guys suggested and took a little over two hours. I used the local roofing company for this work - the bigger companies did not even bother to reply to my enquiries. Price was very reasonable and I will recommend this company to anyone in a similar situation. Picture attached so you can see the difference. Thanks John Wood
Todd Miller
Classic Products, Inc.
9/6/2013
Fantastic. Thanks for the update. It looks good.

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