Sarah Moore
5/31/2011
I have a galvanized metal roof. A hail storm went through and roofers say my roof needs replaced. A insurance adjuster came out and said there was no actual damage to the roof itself. Roofers say hail has chipped the sealant causing water to go underneath paint causing bubbling of the paint. The insurance adjuster claims that this can be fixed simple by power washing and repainting. Roofers and another "expert" told me NOT to even think about doing that. Wheeling steel does not provide warranty for anything weather related. Please help! I dont know what I should do or who to believe. Sincerely, Sarah
Todd Miller
Classic Products, Inc.
5/31/2011
Sarah, perhaps the only way to know for certain would be to have panels removed and analyzed by a paint lab. Do you have any photos of the affected areas that you could send to me so I might take a look? [email protected]
Sarah Moore
5/31/2011
Here is one picture. Adjuster describes these as "splash" marks from the hail, which dis not cause any actual damage...?
Sarah Moore
5/31/2011
Sent pictures Via email.
Todd Miller
Classic Products, Inc.
5/31/2011
Thank you for the email and photos. I have never before seen the marks that your roof has. It would be interesting to see them up close. I agree that power washing and repainting is not a good fix. The repainted finish would not be as high quality as what you have now and, if the adhesion between the metal and the paint has been damaged, then painting over it is not a good solution. I assume that Wheeling provided the panels or at least the coil. It should have come with some sort of warranty against peeling of the paint. I would ask them whether the damage voids the warranty on your roof. If it does, then I would say replacement would be appropriate. If it does not void the warranty then I would be inclined to leave the roof as is based upon what you're saying and what I can see. I hope this helps.
Info @windowsonwashington.net
An informed customer is our best customer.
5/31/2011
That is odd looking. Looks almost like an older acid rain damaged automotive finish.

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